When it is ok to quit; and other excuses we accept the unraveling of pirate logic.

When it is acceptable to quit? Have you ever really thought about that before? All of us have our own cross to bear and as a foot soldier my orders are different but not dissimilar to the orders that are given to my associates or superiors. In fact really I would guess that all of our orders are very similar both at work and at home. So when it is ok to just set the sword down and quit fighting the fight? Is there ever a day that you can rest?

I ran into a situation that caused me to think. I had a system configuration that was not going to work on several levels but do to circumstances it was one of my only options. I could see the frustration in everyone’s eyes when I took one of our best technicians out of the field to “test a non supported never tried before theory.” In fact everyone around me seemed to be quite irritated that I was not ok with what all the literature said and what the advice of everyone in our technical organization. “Well in theory Michael that might work.” “Well then,” I said we will try every option till we prove it cannot be done successfully. A day went by and I was unable to get the configuration to work no matter what I tried.

At the end of the day when most thought I had completely wasted not only my day but the resources of many in our branch I sat down to write an email. I sent it to every business development liaison that I have ever met. Most only casually but none the less I built my business case on why we should look into the engineering that stops us from achieving our business objectives. Within an hour I heard back from the director of business development for production. The message was upbeat, positive and simple. I love having an impact even if the ultimate decision is that it is not worth making the change globally in a system that is aging. What I do like is that those around me have no limits to their mind and what is conceivable and they are willing to work for it.

I am always trying to achieve this mythical work-life balance that I have heard about in writings. What I do know is that we often times sell ourselves short by not walking something all the way through. As I make career and personal decisions I hope that I always keep an open mind to the possibilities and am able to achieve the level of success that makes me happy, not what someone else thinks is what I deserve but what I have earned. As the business environment gets ever increasingly difficult and my chosen industry narrows the field even more I hope to always be referred to as the one that will “carry the ball.” I never want to just block and tackle but respect those that do.

I hope to meet the people needed in my life who can help me be a “great ball carrier.” Even as I sit typing, I have been sick for almost 3 weeks now, I am planning to travel again next week for more training. I hope that my attitude settles in on the troops that I serve and that I set a good example of what “good looks like.” And in those many moments when I do not, I hope to have someone in front of me that does! I have 44 people that depend on me for my part of the game and I hope that in the second half that it is what becomes the “game changer” or at least to play and contribute to the winning team.

So every day we need to look at our behaviors and examine have we become hardened by not seeing change implemented successfully? Just because it didn’t work before are we not going to try again when it is the right thing to do? At what point do we hang up our professional opinions and just not give input anymore? I hope never…

NO you cannot drive the advanced finishing accessories with the C5501 but doesn’t mean you will never be able to… Just not now… Thank you for everyone that helped me and allowed me to act foolish without shame.

“Our real discoveries come from chaos, from going to the place that looks wrong and stupid and foolish.” - Chuck Palahniuk (author of the Fight Club and many other novels)

Sorry to be so philosophical but our attitudes drive our behaviors and as consultants our behaviors determine our success, the success of our solutions and ultimately our clients.

(Xerox, Konica Minolta, Danka, Ricoh, IKON, Oce, Imagistics, Lanier, Global) How good companies alienate great people – A story of bloodletting and corporate ignorance.

I have wondered how companies let such great talent walk out the door and end up at the competition to do nothing short of shut them down in a particular marketplace. I have watched so many people change hands over the last 4-5 years that it is truly amazing how fast the strength of a company can change. I have noticed that companies lose employees in 5 distinct ways.

1.Through lack of leadership.
2.Through lack of promotional opportunities, and poor positioning of their resources.
3.Through changing of the compensation plan or not insuring that the employees get paid as they should.
4.Through the changing of an established employees territory or constant switching of roles.
5.Through the lack of respect, recognition or pure disregard for the employees goals and dreams/desires.

I have survived now 2 distinctly different combining's, the merger between Konica and Minolta and the acquisition of IKON by Ricoh. Both were very different but had many of the same elements in them. I have witnessed several other acquisitions and mergers from the acquisitions of the Ricoh family companies like Lanier to the acquisition of Global by Xerox and Danka by Konica Minolta and Imagistics by Oce. One thing that they all have in common there was always a mass exodus of many great people during these troubling times. And in which affects the company's strength and positions the company for greater failures.

During Konica and Minolta's merger I witnessed many events that I wish would have ended up differently. One thing that Minolta and the later Konica Minolta were very good about is making sure that their employees got paid what was due to them and identifying what the employees dreams were and addressing their work to accomplish that dream/desire. Managers took special care to see that the sale reps got paid and that their livelihood was preserved at all costs. Although it seemed as if the sales people were spared the initial cuts, pay plans took dramatic cuts. Leadership was there to manage focus and readdress employee concerns. Konica and Minolta had their failures with processes and support structures. The companies were brought together without a good supply chain methodology. There were very few things that actually happened that made business any easier. In fact many of the processes that were solid become more flimsy as the companies came together. Research and new product lines were coming out quickly giving their people some great products to sell but there was no internal support structure to get them to where they wanted to be. The frustration had always been tolerated as salesmen knew that they were "paid the big bucks" to deal with it themselves. Now that the financial incentive had left the big hitters left also for a more fertile hunting ground.

There was very little emphasis that anyone was very important. In fact the exact opposite was quite true, we like you but we can replace you tomorrow with someone that wasn't here when we paid them properly was definitely the attitude. Promotional opportunities were available but limited to the local leadership's ability to keep you pinned down to what they needed you to do (sell if that was what you were good at). The branch I was at had probably 8-10 of the companies top 20 reps nationally and they all were gone within eighteen months of the formal merge. Territories didn't change for the Minolta employees but that isn't true of most of the Konica employees that ended up in menial jobs and eventually quit to find somewhere else to graze. Minolta had a strong culture of respect and that was only broken by raping the compensation plan to the point that one could see the writing on the wall (you are not getting paid the way you used to so just get over it). It was obvious that Konica Minolta didn't want a huge changeover but really did want to slowly change out all of their employees to new ones that would only remember Konica Minolta and not one or the other. The legacy employees were not good for morale and only brought strife and improper expectations. The original expectation was that if you don't make a six figure income we will fire you. The new expectation was be lucky to have a job and hope you make 65-80k.

IKON and Ricoh's situation was quite different. Ricoh tried to preserve the unique identity of IKONITES. They were very keen on putting value on their individuality and importance. Great steps were taken to try to keep key employees put until the changeover was complete. Leadership was lacking though as IKON had become weak and instable. How can the largest independent distributor of office products in the world get taken over? Who would let this happen? Hedge fund operators that were looking to plunder gold at any cost, that effectively were nothing but corporate pirates. These raiders and marauders slowly and methodically purchased stock and held it for ransom till they were able to manipulate the books till IKON looked like an attractive buy. Leadership had lost the desire to fight and had become fat, slow and lost the entrepreneurial spirit. IKON's growth pattern was like a dwarfed child with no way to grow into the fulfillment of the promise that it had once offered. As a result she became a victim of greatness. Her size and distribution model soon became the desire of others that didn't want to create their own but saw IKON as a cheap alternative since she had become so weak and unprofitable.

IKON was built on the conquering spirit and had become a fierce competitor to do battle with. Over time their success had created greed and sloth. (See the 7 deadly sins of a copier salesmen to fully understand this dynamic) IKON became vain and without potency. Something like 21 companies bid for IKON; Canon, HP, Samsung are some of the ones that I heard of. (If you know where I can find documentation on whom bid for IKON and how that went down please let me know) Now after the acquisition there is much restructuring being done to become the new Ricoh; the new one world leader.

One would have thought that promotional opportunities would have been wide spread as many of IKON's people did leave to places far off. But as the people left the leadership found it more attractive to place "new" talent in place that did not know of the IKON way. The compensation plan was very slowly adapted to a new way of thinking. This new "manufacturers" view of box placement and aftermarket preservation took a while to settle in and is still being implemented now as we speak. Territories have not changed that much as they really have tried to preserve IKON's identity and run it as a "wholly owned" subsidiary for the mean time. People were viewed as an asset and respect was placed on maintaining the integrity of the local branch and employees. But IKON really expects you to take care of yourself, they do not see the value in "getting you paid." If you cannot figure it out for yourself you are surely out of luck. They still believe in the "only the strong survive," and do expect that everyone that comes aboard has a sharp sword and is ready to use it. (Even if it means cutting a few throats in the initial onboarding) I almost find it funny sometimes as I have almost become accustomed to it.

Other employers love to hire IKON employees as they bring the "blood lust" to their people. We revitalize their troops in a way that we will never fully understand, but it is why we get so many phone calls. If you survive you are a "keeper." Leadership at IKON is much more methodical than Konica Minolta but the leadership at Konica Minolta was much more visionary. I can still remember seeing the President of Konica Minolta come to the local branch and taking time to meet and inspire the local people. IKON is the exact opposite they do not have time to be bothered. I have seen people I didn't know walk to the corner office and leave within an hour to only find out that it was the National VP of Sales or some other high powered title to watch them gather their things and leave as quickly as they came. They would rather do a "focus" group then actually meet the people and refocus the troops. This is the mistake that Konica Minolta did in the acquisition of Danka; they did not reach down and pull everyone up this time as they did in the merger.

But I have decided that "acquisitions" are much different that "mergers." In a merger everyone is more hey we are a team that is now stronger to take on bigger foes, in an acquisition you are more the conquered one and must be subservient. People look down but they do not reach down to pull you up. They look at their new purchase in a fish bowl and see how neat their new pet is. In a merger you look over at your new comrade in arms and hope he is carrying a big stick and extra ammunition as you go to slay goliath. Konica Minolta was a 'small' company that had 'big' dreams. Their dream was to become a tier 1 player in the game of office equipment and imaging/document services. Ricoh's dream is to be the 'one world leader.'

So in this I have seen many different approaches and cadences. I have seen good management and poor management, good leadership and poor leadership. I cannot tell you exactly what good leadership is but I know it when I see it. I can 'feel' it. It is the love – hate relationship that you have with overcoming your fears and taking new ground. It is the fear of taking the hill then rejoicing as the hill falls to your power. Good leaders empower their people to conquer and do not hold them back but send them out as berserkers. For those of you that do not understand the reference and its importance; "Berserkers (or Berserks) were Norse warriors who wore coats of wolf or bear skin and were commonly understood to have fought in an uncontrollable rage or trance of fury, hence the modern word berserk."

We now more than ever must come to grips with our fears, overcome our call reluctance and go forth with frenzy. We must take our market share by force and win friends and influence people with the sharp edge of the sword and the tactical advantage of a calculator and well worked spreadsheet. Some days I love the challenge and other days I wish I was dead. Today I was up for the challenge. I will probably reword this blog many times over so you can read it every day and it will change as the season and circumstances change. One thing that you will find out about Pirate Mike is that I am not stubborn in my knowledge. I fully bend and flow as my understanding changes. I hope to evolve my understanding of my circumstances and the events around me and hope to be a survivor and a thriver in this harsh economy and time in our industry.

So WHAT DO YOU THINK?

Pirate Mike

Here is to good hunting… May you kill everything that falls into your sights…

Embracing the winds of change… the evolution of a pirate

As we live we have endless opportunities to make choices that vastly impact ourselves and those around us. These ripples that we cause span out and become the waves that change the direction of huge ships and alter the lives of others. And what is exciting is that at different times in our lives we can look back and see the effect we had on other lives and see the course that they charted because of our influence. What is sad is that we may never really fully understand how great of an impact we really had on each other and how interrelated we really are/were.

I have gone through so much in the last decade of my life from my younger brother, my mother and grandmother passing away to the loss of a great marriage that I thought would never end. I had someone comment that I have packed a lot of life experience in the short 39 years of life that I have lived. It appears that I must be related to a cat as I seem to have 9 lives and each one starts off quite differently. I am not sure but I think I am on 4 or 5 now. This newest adventure, the adventure of exploring the sea and racing is quite intriguing to me personally. It seems as others have embraced my adventure of the sea and feel akin to it. I think that deep down most people have a spirit of exploration and adventure. I think that is how we came to America and developed such a great nation. In my other lives people used to look at me like I was an alien and could not related to my dreams. Now don't get me wrong I still get a blank stare and once in a while someone just cannot understand it, but for the most part people can related to the adventure that the world's bodies of water provide. My work has always been a function of furthering the dream at hand. The creative side of me has always enjoyed the printing and publishing industry as it has so many creative outlets in it.

Over the years I look back and see how as a pirate I have evolved. Pirates often looked at as criminals were often times simply the rebels of their time. They had resources, education, and a desire to live on their own terms. They were not afraid of the ramifications of sailing off into the unknown. In fact they embraced it, and went out looking for "new worlds." If you can imagine it was not a simple task to sail the oceans with the technology that existed during those beginning years. Now sailing is very much a well oiled science.

I look back and see the rough sketch of a man that embraced his fears. What is funny is that one of my greatest fears was of success. And somehow that fear kept me from my originally ordained destiny. I believe that we have a progressive destiny and that as we make choices and close doors that new destinies now become available. I do not know that there is just "one" destiny and that it is impervious to deviation. I do not believe in predestination. I believe that we have choices and that we make them of our own will. So we can disrupt or even derail our destiny or short circuit it if we want to either by things that we intentionally or unintentionally do or say.

I look at myself now and I have a very open minded approach to learning, living and loving. I am very quick to forgive and forget. I am very slow to anger, and even slower to rage or hate. I rarely even have ill thoughts for someone. I am a seeker of knowledge and love to learn new things. I find myself now being much more introspective of my actions and how they affect others. I desire to leave a mark, and make an impact.

Also I am much more confident and secure about myself as a valuable human being. I believe in myself and want to naturally believe in others. I am trusting, I am loyal. I have progressed my understanding of people and nature and enjoy even the simplest of things. I have overcome many obstacles over the years, most of them self induced. I have endured many tragedies that were personally very taxing to my emotions. The most recent the separation and divorce to a lady that I had invested my heart into over almost a decade of concern.

I am now free in my mind, soul & spirit to take on these new directions. I am learning about the sea, weather, and stars. I am learning about new peoples and new languages. I am getting ready to embark on a great quest for my destiny. I am not sure how long I will be gone or how long it will take to prepare, but I know it will take a lifetime to experience.

I have along the way softened and slowed down. I am not longer as brash and brassy as I was in my 20's. Now I look at people with a kinder heart and have much more understanding and compassion for them. I offer more leniency and do not hold people to unreasonable requests and beliefs. I try to be understanding and compassionate to other people's plights.

All of this has brought me to the place in my personal and professional life that I am at now. Past successes cannot help me, now I must gather up the strength to do it again. Confronted by yet another merger in the second wind of my career selling printing equipment I look around for the answer. It seems much of the solid ground that I once was on has eroded and is no longer very stable. Everyone around me is either clinging on for dear life or just jumping over the rails into the cold blackish water below. I cannot just cling on without reason, and nor can I just jump ship because I am frightened. I have been told many times "it is not fear of the ocean that will kill you, it is the lack thereof." I understand that times are a bit unnerving. I am grateful for a place to claim a watch, but I need more than just existence to be happy. I need to be fruitful and see that my efforts are making a difference. I am not sure that the later is true.

I fear that the unknown holds many more rip currents and great tidal exchanges. So with that I also prepare my rations, and look to the sky for clear direction. With my industry in up evil and no clear direction to go I continue on in the way that I was at the last point when I could see the North Star. Allowing for deviation, current, and tidal exchanges I plot my course as I once knew it. Praying that as I continue on the fog will again lift and land will soon be in sight.

I do not know the future, nor do I speak that I understand my destiny, but what I do know is that I will sail until I can go no farther. I will not leave my watch and in time I hope to know why I sailed this way; and hopefully will get the change to look back and see how I impacted people for the good. I hope that as I sail through life that I leave an ineligible mark on people's souls and paths. As a pirate I hope to maintain the courage to forge forward in the darkness of the sea to my destination.

I pray for soft light, gracious wind, a glass of fine rum and a kind hearted woman. Is that asking for too much?

Pirate Mike…

"Skillful sailors are not created by good weather. For only a storm of great magnitude can teach you how to survive. Without the winds we would all be drunks, fill the sails with wind and the cups all become empty, empty the sails and the cups fill up again with rum. Idle hands become soft; storms strengthen the hands and create calluses. It is through strong hands that we accomplish great things. Soft hands are for the weak, and idle minded. "

Another Personal Thought from Pirate Mike…

The Corporate Persona

It is funny how companies take on a personality of their own. Many times a company's success of failure is dictated by their culture. What I find interesting is that there are volumes written about corporate culture but few really seem to mean much. Let me tell you what corporate culture is not. Corporate culture is not a "mission statement." Is doesn't look like something that is generated by HR or anywhere else within an organization that is manufactured. The world culture comes from the Latin word cultura stemming from colere, meaning "to cultivate". This is interesting as corporate culture is cultivated but can only come from a naturally occurring source. I have seen good "corporate cultures" and bad ones. Neither of which really were things that people could control; they just manifest themselves based on realities that exist. The prevailing culture comes from the top; I have heard it many times, "speed of the leader, speed of the pack." When you see a group failing, look to the top and typically you will find poor leadership. Emotions and Feelings are human they are also embodied by companies as they are built out of the building blocks of people. Everything that "is" a company becomes the persona and is reflected in the corporate culture. In the witnessing of this culture both good and bad I have learned that good leaders spend a lot of thought in building, preserving and protecting a group's culture. This becomes an intangible asset more powerful than the people themselves. It is the power by which fuels both the internal and the external. It can take a new hire and drive them to success of failure. It can also bring new vendors and clients to the table just by its existence.

Entrepreneur.com called corporate culture, "A blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time." I think this is a very accurate description as it talks to the elements of what comprises the culture but one thing the definition doesn't talk to is how the elements affect each other or which ones are weighted the most. If the truth be told you really cannot create the formula for the culture as it is a living think with everything becoming a chemical reaction to the others. This chemistry ultimately creates a unique ingredient that has the power to build or destroy what it touches. This energy is the force by which pushes a company to greatness or drags a company to its knees. It is so sad that very few pay any attention to the development of a strategy for the creation of a good and solid culture. I think most managers mid and high level look at it as an exercise that was taught in a business class that has no real application or relevance to true business success.

Corporate culture can be a headquarters initiative and a "in field" phenomenon. Many companies try to control or manipulate the culture without having true merits to its creation. This culture manufacturing can backlash. Once someone realizes that they have been mislead in their beliefs distrust begins to build that is much harder to pull down than the walls of China. Employees hate to be treated like cattle and want to be treated intelligently and fairly. Good managers and organizational leaders learn quickly whom they can entrust with the truth. This handing out of the truth builds trust and loyalty as it is a very rare trait in people especially when money is involved. Most will sell out to trickery and simple manipulation to get the results they desire and in so create a culture that becomes a hidden liability. It becomes a ticking time bomb that will go off when you least expect it and typically when you cannot afford it. It will take out your best people and leave you with followers that have no direction.

A quick way to create a dangerous culture is the use of disinformation. As a company our objectives, goals and directives are only as good as the sum total of the people carrying out those objectives, goals and directives. Bad culture comes from lack of leadership or poor leadership. A strong leader will create warriors while a poor leader creates thieves and victims. The results are evidence of the quality of the leadership. Poor results equal poor planning and poor execution. And the lack of a quality culture come from the lack of weight given to the creation of a strong culture and bond which can hold a company together in the toughest of times. In a soft economy like what we are experiencing now it is even more important than ever to bring forth strong leaders and to pay attention to the culture that we create if we are to survive to fight another day.

The sad thing is that many companies spend more time thinking about things that are not core to their business. They major in the minors and never get a chance to step up to the plate to hit a "home run." Many a fortune 500 contender has gone away do to a lack of focus on their core competencies, and maintained simple strategies that will take them to their ultimate goals. I work for an office equipment sales and service company that is owned by a manufacturer of office equipment. What is interesting is that we administrate ourselves to death. We spend more energy on things that do not make us money and refuse to focus in on money making activities. We know what problems we have but are unable to solve them. Our problems are just ignored as they are "too big" to surmount. Logistics, Supply Chain, Customer Relationship Management, Order Entry, Order Fulfillment, Service and Support all our noble things to excel at. These are elements of any business that if neglected will ultimately contribute to its failure. But without a strong culture even a company that has all of these things ironed out cannot survive especially in times like these when even the secretary is a pirate.

As I survive another merger I just watch the ants in the colony work, all the time thinking…

And Then There Was The Interview...

And then there was the interview…

What is funny is that we all look at things through our own filters. That is also one of the big reasons that people fail at their goals, relationships, and careers. I can remember the first time that I went with my sales manager to qualify a company for a copier. We came back and looked at a simple desktop and the total monthly cost was like $200.00 per month. I said, “Zack, you have to be kidding no one is going to pay $200.00 a month for a copier!” Little did I know that almost 5 years later I would be asking for that an hour.

We process everything from our own perspective and not from another’s. When you think from the other person’s view many times things look quite differently. I had a great example of this the other day. I started off working for IKON as a GAR (Graphic Arts Rep) Selling to no one but large commercial printers. This was a special corporate initiative to put together a team of selling professionals to move large amounts of the Canon imagePRESS and the imagerunner 7110, 7125, 7138 and 7150. With very large quotas they gave us our lists and sent us out into the brave beyond. Little did they know in a few short months we would be purchased by Ricoh and the “heavy iron” from Canon would soon disappear.

Left with the now Kodak product and Konica Minolta product relabeled as IKON gear we went out into the world to find out that people were a bit spooky to buy from us. As everyone let the doom and gloom get to them they found themselves not looking forward to what could happen but what they thought would happen. They allowed their “filters” to get in the way of their possible success and forced a self fulfilling prophecy of doubt and unbelief. The doubt and unbelief led to many deals being lost and with it their self confidence.

Now deep into the merger I have nowhere to turn to but to move forward with our Ricoh gear and make the best of it. I have looked at the alternatives and they are not good.

* Xerox Corporation over the last 12 months

As you can see Xerox is not the place to run to.

* Canon Corporation over the last 12 months

And Canon isn’t the place to run to.

Well there are no GREAT places to go. I decided that it was better to sell Ricoh for IKON than take my chances riding a new horse. Xerox hasn’t changed much in their production gear in about 10 years. Still living in the decade of fuser oil and pushing old technology with updated firmware is not an attractive future. Canon on the other hand has upgraded their technology but lacks the organizational breadth. They also can not move quickly in the field, they do not empower their on the ground people to be able to make business decisions for them, and I cannot even imaging working for an undercapitalized dealer ever again.

One of the things that sets IKON aside is the support for the gear. With a very broad range of products that go way beyond the equipment we have the people in place to design, implement and support long term the solutions that companies need to solve their issues and accomplish their business objectives. Since I sell the "big iron" I would fall victim to failure without this type of indepth support and ability to make quick business decisions in the field. Now with the financial strength of a successful manufacturer that is committed to research and development of new and innovative production products along with the IKON service and support I have a winning team to play on.

With what probably is a stronger portfolio that we have ever had we walk around defeated like a tiger with no roar. Like commercial print is dead or something. I had a sales manager "get stuck" with the “print for pay” rep that would take over half of my old territory. Now an overlay to support more people and help justify my existence I am now working feverishly to handle down the street accounts, major accounts and print for pay and national franchise accounts.

“Michael, this is going to be an impossible position to fill.” He said. “Find me someone that isn’t scared to do cold calls and we will be fine”, I said. Almost a month later I ask him, “Hey where is my guy?” “Well I have 2 I’m looking at but you will have to talk to them.” As he shies away from wanting to half to sell the program to them, he asks if I will talk to them. When there are plenty of positions open why would anyone want that position? Well that is all in the way you position it I was thinking. “Do you think that you have a sellable program?” “Not only is it sellable, but it is a profitable one as well,” I added. “Well then you are going to need to talk to them” he said. I told him, “Fine bring them on.” I mentioned. Now what you have to know is that I am passionate about printing, and I love the silly process of putting marks on paper. So these guys were toast!

I sat down in the driver’s seat (manager’s chair) and he brought them in and introduced them to me. I explained the corporate initiative and how I became the GAR. I talked about the program and its goals. I talked about the transition and how we needed better coverage and penetration into these accounts. I talked about the struggle of all new business development and the excitement of large equipment deals. I talked about the complexity and negotiations needed to secure these high volume accounts. I went over how they would have to be the best of the best or find another position.

After the interview and presentation, I had 2 willing volunteers. The sales manager was amazed, but I was not. Who would not want to work with the pirate? Who would not want to follow someone that is hell bent to succeed and believes in the cause? I too have drunk the Kool-Aid and am ready to move on. I have no more time to look back and wish for different circumstances.

All I know is that I have Kodak and Ricoh products to sell and a lot of people buying stuff all the time and it needs to be my stuff. Eventually everyone will get on board or float away drifting into failure. I am sure that eventually we will see a new generation that never knew IKON selling Canon or never knew IKON selling Konica Minolta. Canon and Konica Minolta is going away but what is left is enough to be wildly successful. So here I stand looking in the mirror. What will I do?

Will I filter everything with my own thoughts and fears, or will I look at things from my customer’s perspective? Will I look at the backing that I have to make things right and the infrastructure that makes me unbeatable? We must wake up each day and look forward to the battle. If not it is time to choose a different war.

With Sword drawn I run to the fight,

Pirate Mike

*Charts came from MSN Money...