When it is ok to quit; and other excuses we accept the unraveling of pirate logic.

When it is acceptable to quit? Have you ever really thought about that before? All of us have our own cross to bear and as a foot soldier my orders are different but not dissimilar to the orders that are given to my associates or superiors. In fact really I would guess that all of our orders are very similar both at work and at home. So when it is ok to just set the sword down and quit fighting the fight? Is there ever a day that you can rest?

I ran into a situation that caused me to think. I had a system configuration that was not going to work on several levels but do to circumstances it was one of my only options. I could see the frustration in everyone’s eyes when I took one of our best technicians out of the field to “test a non supported never tried before theory.” In fact everyone around me seemed to be quite irritated that I was not ok with what all the literature said and what the advice of everyone in our technical organization. “Well in theory Michael that might work.” “Well then,” I said we will try every option till we prove it cannot be done successfully. A day went by and I was unable to get the configuration to work no matter what I tried.

At the end of the day when most thought I had completely wasted not only my day but the resources of many in our branch I sat down to write an email. I sent it to every business development liaison that I have ever met. Most only casually but none the less I built my business case on why we should look into the engineering that stops us from achieving our business objectives. Within an hour I heard back from the director of business development for production. The message was upbeat, positive and simple. I love having an impact even if the ultimate decision is that it is not worth making the change globally in a system that is aging. What I do like is that those around me have no limits to their mind and what is conceivable and they are willing to work for it.

I am always trying to achieve this mythical work-life balance that I have heard about in writings. What I do know is that we often times sell ourselves short by not walking something all the way through. As I make career and personal decisions I hope that I always keep an open mind to the possibilities and am able to achieve the level of success that makes me happy, not what someone else thinks is what I deserve but what I have earned. As the business environment gets ever increasingly difficult and my chosen industry narrows the field even more I hope to always be referred to as the one that will “carry the ball.” I never want to just block and tackle but respect those that do.

I hope to meet the people needed in my life who can help me be a “great ball carrier.” Even as I sit typing, I have been sick for almost 3 weeks now, I am planning to travel again next week for more training. I hope that my attitude settles in on the troops that I serve and that I set a good example of what “good looks like.” And in those many moments when I do not, I hope to have someone in front of me that does! I have 44 people that depend on me for my part of the game and I hope that in the second half that it is what becomes the “game changer” or at least to play and contribute to the winning team.

So every day we need to look at our behaviors and examine have we become hardened by not seeing change implemented successfully? Just because it didn’t work before are we not going to try again when it is the right thing to do? At what point do we hang up our professional opinions and just not give input anymore? I hope never…

NO you cannot drive the advanced finishing accessories with the C5501 but doesn’t mean you will never be able to… Just not now… Thank you for everyone that helped me and allowed me to act foolish without shame.

“Our real discoveries come from chaos, from going to the place that looks wrong and stupid and foolish.” - Chuck Palahniuk (author of the Fight Club and many other novels)

Sorry to be so philosophical but our attitudes drive our behaviors and as consultants our behaviors determine our success, the success of our solutions and ultimately our clients.

Got Coach? One pirates view on having a life coach…

Now this really could apply to many areas of your life. What is amazing to me is how many people that I talk to that are really dissatisfied with where they are in life. They are not happy with their progress at work, home etc. What is even more amazing to me is how many emails I receive that talk solely of how they are amazed at my hobbies, interests and pursuits.

I admire people that are "living their dream," as I am living mine. But I don't envy, or wonder or get amazed, I just admire that they had the courage to step out and be different. I remember a statement that has stuck with me my whole life. It went something like this, "Why watch dynasty on tv, when you could be out creating your own?" If I remember right it was a slogan that Amway used in pep rallies. But the importance of what it is saying is still true.

I think that direction, fear not having someone to use as a soundboard are all reasons for not accomplishing our goals and dreams especially as it pertains to work.

Now what do Professional Athletes, CEO's, actors, have in common? They all have coaches. Tiger Woods has a swing coach, Actors have theatrical coaches, CEO's and powerful business people use life and sales coaches. So why do so few of us have a coach? What is a coach?

Most definitions use some phraseology like this, "one that gives instruction." Now if you're not achieving what you want out of your personal, professional and spiritual life surely you can see the value of having a personal coach?

Now it is much like a counselor, except that you are really going to get somewhere; and you're going to get more than an introspective view of what has happened to you in your life and how you processed it. This is relative to what is going to happen to you in the future and how successful and fulfilled you're going to be. Now granted a psychiatrist and the many related fields are for mental illness, and there is certainly room for that. But a life coach and a counselor have their roots in the same pot, and many times will blur together in a successful individuals life. A good Life/Sales/Executive Coach will have a background in counseling, to help guide you through the tough business and personal challenges that you will face.

A good coach will be a mentor, teacher, counselor, coach, guide, friend, and will often say things to you no one would have the guts to say. (Except some of my friends, they have no shame in telling me what they think I need to hear)

Now I have been in executive level sales for 6 years, during those 6 years I have almost always had a coach. From Zack Jones at Konica Minolta to Larry Poe who was a Sales/Executive Coach that Datamax employed to work with us to Monica Huddleston or Brian Balow at IKON. It is invaluable to have someone to work in this capacity for you. You cannot afford to not have a coach, unless you just don't have any dreams or desire to get ahead. And then it is ok not to have a coach. Family and friends can help, but they typically are poor sources for this type of training. We usually need someone from the outside that can speak into our lives that we have no other feelings for or some other relationship that would interfere with our learning and listening. Sadly enough it is typically our family and friends that become dream stealers as they have no perspective or experience that can help us get to the next level.

I am a firm believer in having a mentor, counselor, trainer and coach. I have benefited greatly from having this type of relationship resource. And more than the personal benefits that come from it that go into every area of your personal life and help to make you the person that you would like to become. It also advances you professionally and directly impacts the type of success you have both financially and in your career mobility.

All I can say is Got Coach?

"Go confidently in the direction of your dreams! Live the life you've imagined. As you simplify your life, the laws of the universe will be simpler." - Henry David Thoreau

Pirate Mike; what is it about production that makes good men go bad…

Call to production; what is it that makes us sell our soul to be great…

So what is it about production copiers that lure dealers and manufacturers alike? Is it the large hardware revenue opportunities that lure organizations to seek out pirates to push their wares? I think not; everyone knows that the profits that come from the hardware revenues goes to keep the lights on and pay everyone. So what is it? What keeps VPs and Owners up all night dreaming of the one hit wonder?

When service directors say that we are running them into the ground? Well if .003 or .045 is so bad what do you keep approving it? How is everyone else doing it? Why is .0049 their "lead with" rate? Explain that to me. Is it that their service organizations have attained a level of automation and sophistication that tops the normal human organization that is still relying on human might and intellect?

If it is so desirable to do this business why is everyone so skittish? Why do organizations leave the production arena as quick as them came into it? It seems that the few that are known for selling production solutions love it and the rest can just not compete. For the few they seem to put the least value on their people. Why is that?

Why is it that when the future is obviously moving in the direction of full color messages and faster speeds, more capacity and higher volumes? With the sale of this "high speed" equipment comes with even more complex environments to place them in. More varied applications and software systems that the machines and high security systems that they must interface with.

With this ever evolving complexity comes also a sour market and soft economy. With the tough economic environment comes a greater margin compression from a better trained, experienced and motivated level of competition.

They say that the consolidation of large independent distributors and the eroding of the small dealership has put a lot of talent on the street yet my phone keeps ringing looking for a "Production Specialist" or a "Commercial Print Rep" or a "Print for Pay Rep". I love how you can tell someone what you are looking for and they ignore everything you said and say something like, "you know we would love to see you over such and such area calling on the print for pay market."

Why? They traditionally are the lowest margin deals that quite frequently do not pay their bills! This is not a slight on the industry. It is quite comical to watch the Dallas – Fort Worth marketplace. We are the 5^th largest print market in the country and at least 1 or 2 large shops go out of business every month. We started off with 840 commercial print and quick print shops in 2009 and in 2012 it is predicted that we will be down to 600.

So what does that mean? Are companies printing less pieces of paper? NO we are constantly growing the amount of digital sheets we produce. So what does that say about the print for pay market? Are these companies not being run efficiently? Is there poor leadership, inconsistent business practices? Have you ever tried to acquire credit for a print for pay organization? It is miserable; you almost always need 2 years of financials and on and on.

So with all of this uncertainty and financial instability why do copier dealerships and manufactures direct outlets die trying to place this "Big Iron" in these shops that will run their technicians into the ground, cuss out our receptionists and eventually not pay their bills?

What is so urgent about the call to production? What is it about the large multi case orders of toner that sit upon the dusty shelves of the environmentally volatile warehouse space that houses the 55 gallon drums of solvent and 25lb tins of ink? I have been selling the Big Iron for some time and have yet to understand the reasoning behind the mad dance that flows from the scent of an RFQ or the nearing of a lease end.

What is it about the mad addiction of polymerized toner running through our veins that makes us fight to the death over a $150,000.00 worth of equipment to end up selling it at cost and at .00 nothing just to get yelled at by our service director that signs the order and then to get fired from our area vice president for doing what we were told to do.


May the toner reduction mode be selected and every sheet be clicked twice,


Pirate Mike

IKON Delivers Ricoh Pro C900 Digital Color Printer For Grover Printing, A Consolidated Graphics Company

IKON Office Solutions, Inc., a Ricoh company, today announced that Grover Printing, a Consolidated Graphics company, has installed a RICOH Pro C900 digital color printer, giving them greater versatility and enhanced capabilities to better meet their customers’ wide range of printing needs.

Based in Houston, Grover Printing is a one-stop shop for all their customers’ printing needs. They also provide state-of-the-art online solutions and variable data printing, enabling customers to order customized marketing communication materials.

Grover Printing is a Consolidated Graphics (CGX) company – one of North America’s leading general commercial printing companies. With 70 printing companies strategically located across 27 states, in Canada, and in Prague, the Czech Republic, CGX offers an unmatched geographic footprint with extensive capabilities supported by an unparalleled level of convenience, efficiency and service.

“CGX has the largest and most technologically advanced printing capabilities in North America,” explains Ric Davis, Executive Vice President of Operations for CGX. “Our companies are very diverse and offer a full range of capabilities. CGX has the ability to respond to all printing-related needs no matter how large, small, specialized or complex.”

Grover Printing recently decided to make the move into digital printing, and felt the RICOH Pro C900 was a good fit for their needs, giving them more versatility, with faster speeds and excellent print quality. Davis stated, “My team investigated several different digital presses, and the RICOH Pro C900 stood out for several reasons. It produces great quality, giving Grover Printing the ability to offer more robust graphic design and customized collateral via variable data technology. The RICOH Pro C900 also features an attractive price point, from the initial purchase to the consumables.”

Engineered to meet the demanding needs of the production print environment, the RICOH Pro C900 represents an advancement in efficiency and productivity, combining consistent 1200 dpi output with 90 pages-per-minute speed. It utilizes Ricoh’s new image processing technology for unsurpassed quality and fast turnaround times, and can handle a wide range of media, including weight ranges up to 110 lb. cover. Its modular design enables a number of input and output configurations, and offers many production tools for advanced page programming requirements like tabs, inserts, covers and chapter breaks.

The RICOH Pro C900 is designed to have extremely low maintenance requirements, and is backed by IKON’s team of locally based service and support professionals, along with a team of color and production specialists. IKON has many years of experience in meeting and exceeding the demands of corporate print centers and commercial print businesses.

In addition, IKON customers can maximize their color solutions by engaging with IKON’s color and production specialists, and its Professional Services team, who can provide customers with a suite of services and application development, including variable data integration for marketing and personalized communications, advanced color management, forms design, data steam conversion and custom workflow solutions to help improve productivity, reduce turnaround time, and increase effectiveness.

It is IKON’s experience that led CGX to purchase their RICOH Pro C900 through IKON. “Our strong relationship with IKON was key in the decision to purchase the RICOH Pro C900,” says Davis. “We have worked with IKON for several years, and can trust them to come up with innovative ways to meet our needs.”

“The RICOH Pro C900 provides customers with exceptional color quality, extensive finishing options, and complete end-to-end workflow solutions,” says Spencer Adamson, Vice President, Production Solutions and Commercial Print, IKON Office Solutions. “In addition, through IKON’s experience in digital printing, we can help printers like Grover Printing expand their digital printing business and assist them in using technology and advanced solutions to develop and grow their business and offerings, leading to increased profitability. We are proud to partner with CGX and Grover Printing.”

About Consolidated Graphics
Consolidated Graphics, Inc. (CGX), headquartered in Houston, Texas, is one of North America’s leading general commercial printing companies. With 70 printing business strategically located across 27 states, Canada and in Prague, the Czech Republic, we offer an unmatched geographic footprint, unsurpassed capabilities, and unparalleled levels of convenience, efficiency and service. With locations in or near virtually every major U.S. market, CGX provides the service and responsiveness of a local printer enhanced by the economic, geographic and technological advantages of a large national organization.

Consolidated Graphics’ vast and technologically advanced sheetfed and web printing capabilities are complemented by the largest integrated digital footprint of any commercial printer in the U.S. By coupling North America’s most comprehensive printing capabilities with strategically located fulfillment centers and industry –leading technology, CGX delivers solutions that create a spectrum of value for customers. CGX offers the unique ability to respond to all printing-related needs no matter how large, small, specialized or complex. For more information, visit www.cgx.com.

Ed Avella is my counterpart in Houston and is quite a rock star down south. Ed and I were the 2 GAR's for Texas until North Texas gave up waiting for the program to work and moved me over to a specialist position. East Texas/Louisiana was patient enough to wait till he got the program ramped up.

Congratulations to Ed! Your doing a great job!

Happy Hunting,

Pirate Mike

Trusted Advisor, the highest level that a salesperson can achieve…

In sales we are always looking for the ultimate sale. For our ship to come in, the mother load of all orders! I would question that supposition with another idea. I think that there are levels or depths that we can achieve in our relationship status that can better serve us long term. These levels or "bridges" if you will (yes I read "how to win friends and influence people" lol about 20+ years ago) bring us to places in our relationship with a client that ultimately will earn us not only the right to do business, but also the right to take the order of all times. There are quite a few levels that a sales person can go through and many exits to the hierarchy. If you progress up the ladder you eventually end up in a new place as the trusted advisor. This cannot be bought you can give all of the good deals you want. You can lose money on their business but until you start speaking the truth and performing your word you will never be in the position to take the "great order."

Here are the levels as I understand them to be:

Of no consequence – This is the first time you walk in; no one pays you any attention as they never believe that they will see you again.

Undesireable – This is the next level as they identify you as the dreaded "salesman"

Nuisance – this is the one that causes most salespeople the most trouble. This is where they recognize you when you call or walk in and do not want to talk to you as they have told you a hundred times, "we are not in the market." Or "we don't need anything." This is where call reluctance really sets in as you know who they are and you really don't want to be confronted.

Opportunist – This is your break. This is where they say anything that sounds like a buying signal no matter how remote.

Deal Maker – This is the level where you make all kinds of promises, get on your knees and beg for the order. You strip out any GP you had in the deal and promise that you can move the moon if they just will sign the order today!

Deliverer of the Promise – This is the second place most reps fall down. They fall for your persistence and now they believe all of your lies, I mean promises. This is where the rubber meets the road for most people. Do you do the work and become believable or do you just give up cash the check and walk on down the road to the next sucker.

Consultant – Ok you have passed the initial test now they call you for what tie to wear but you still haven't signed the "ultimate deal."

Trusted Advisor – At this level you are called in for every major decision. Now you just have to live long enough to see the big deal come through. If you walk through these levels with everyone you increase your change on standing next to the next big winner.

Personal Friend – This is the fringe benefit of being accountable for your words and living by the "code."

Most of our time is spent in the first 3 to 4 levels. Then only about 20% of our time is at deal maker to deliverer. It is the 1% that stay in the "Trusted Advisor" stage or ever get there. These are the relationships that we all fight over. These are the ones that you call and call and call just hoping that they read your email or return your call.

Remember everyone has someone at all of these levels. Every day that you do NOT call someone is getting closer to being the new "Trusted Advisor." This is a hard position to be de-thrown from so stay the course and make good on everything you say. I was once told: "It is better to over deliver than to over promise." Set the expectations properly and mean and do what you say!

Happy Hunting,

Pirate Mike…

Leading Pirate Style...

Leaders are created and not born just like salesman. Some have more of a propensity for greatness than others. Good leaders have many traits that we can admire and adopt for ourselves. I have had some awesome examples of leaders. I feel like I am very fortunate to have had and still have some great mentors at many different levels.

I believe that leadership can come in many forms, and can be very personal. I take leadership very seriously. I have a tendency to exhibit my individuality in my leadership style. I like to let others know that I am unique and enjoy sharing my passion. I like others to see this through my lifestyle and by the way that I act and react.

I like to extend my hand to those around me to identify myself as one that embraces their humanity. I like to celebrate people’s diversity and be a guiding factor to their success in the endeavors we engage in. I like to lead in little ways. I enjoy being the odd duck and am not afraid to be counted when there is a confrontation. I encourage disagreement and discussion. I do not want anyone to give me a pat answer, when I ask for their opinion I want it as honestly as they can deliver it.

I try to play devil’s advocate in most of my thought processes so allow myself to see both sides of an issue. I am very opinionated, but open minded enough to change my opinion when new facts are evident. I try to participate in the lives of those around me; I do not want to be seen lying around and failing to act. I make decisions quickly and react to my environment as thoughtfully as I can.

I lead by doing; when those that see me respect my thoughts and actions they have given me the greatest gift. I thrive on excellence and cannot stand it when I allow myself to settle. I make plans, plot my actions, hold myself accountable, measure my progress and reassess the situation as often as I can when in a project.

I will do what others will not. This is the key to my success. I will do want YOU will not, this is my advice to you. Look around and see what the masses are doing, then turn about face and go the other direction. As a pirate I tend to be a bit aggressive in my actions at times. Sometimes I do not ask permission. There are many days that I would rather draw a sword than a pen. Not that I forsake the pen, as that would be grossly inaccurate as well. But rather I am not shy to embrace the rule of the sword and understand and comfortable with the eventuality of my fate.

I put the war pain on every day and am grateful for my time that I have to sail and fight. I work in an environment where only the strong survive and where many a want a be warrior gets sacrificed. Over the last 4-5 years I have seen many a college graduate fail do to lack of leadership and lack of passion. You must live with passion and let it fill every area of your life.

Struggle as I may, I enjoy the fight and the feeling of victory. I am no stranger to tragedy and can cope with an emergency with the best of them. I am strong when I need to be and soft as I really am. I do not see the benefit to living as a rogue with no emotions. But yet I love to hold a lady bug as she forages along my hand. I like to watch the sun rise and fall into the water. I am not a stranger to the darkness as it shields my progress toward a common goal of overtaking my enemy.

I never let my goals or enemies out of sight or mind. I keep them close to my heart. I love a good battle and encourage competition from a formidable foe. I will take my steps without looking and draw my arm with passion. I love to put a face with my battles and a name to my failures.

I allow passion to carry me like the winds of the ocean as they sweep me off to my destination. I let emotion riddle me with fleeting thoughts. I like to sit on the bank and think great thoughts. I love to discus great mysteries and allow my mind to discover new avenues of contemplation. A great debate is a treasure. To live with passion is to be an addict to the one of the most powerful drugs of all. To let adrenaline set in is to feed the monster like a junkie.

I am quick to draw a sword and just as quick to lay it aside to embrace friend or foe. I do not take advantage but yet do not allow for mistakes from my competitors. I celebrate a victory and morn a great defeat. I allow myself to make mistakes and support others in their endeavors. I believe in the team concept and am not unfamiliar with taking the bull by the horns and wrestling him to the ground.

I have starred a tiger down and out struck a viper. I have out run a lion and rode an ostrich. I have walked and talked with the animals, and have waited quietly for their responses. I commune with nature and love to teach another my secrets. I do not cast my pearls before swine but am not stingy with the truths that have been revealed to me. My mouth carries my voice loudly but my heart quietly waits the responses of others. I listen as intently as my emotions show my intensity.

I like to lead in the small things and let the large things take care of themselves. I like to be first, and charge the door of uncertainty with the vigor of a dea agent. I believe in others and only seek their respect in return. I like to be the first into battle, and will stay until it is over. I go out in the face of a storm and take off the raingear to be one with my fears. I love to lay by the shore and watch the clouds drift by in mindless shapes.

I love to lead pirate style.

Embracing the winds of change… the evolution of a pirate

As we live we have endless opportunities to make choices that vastly impact ourselves and those around us. These ripples that we cause span out and become the waves that change the direction of huge ships and alter the lives of others. And what is exciting is that at different times in our lives we can look back and see the effect we had on other lives and see the course that they charted because of our influence. What is sad is that we may never really fully understand how great of an impact we really had on each other and how interrelated we really are/were.

I have gone through so much in the last decade of my life from my younger brother, my mother and grandmother passing away to the loss of a great marriage that I thought would never end. I had someone comment that I have packed a lot of life experience in the short 39 years of life that I have lived. It appears that I must be related to a cat as I seem to have 9 lives and each one starts off quite differently. I am not sure but I think I am on 4 or 5 now. This newest adventure, the adventure of exploring the sea and racing is quite intriguing to me personally. It seems as others have embraced my adventure of the sea and feel akin to it. I think that deep down most people have a spirit of exploration and adventure. I think that is how we came to America and developed such a great nation. In my other lives people used to look at me like I was an alien and could not related to my dreams. Now don't get me wrong I still get a blank stare and once in a while someone just cannot understand it, but for the most part people can related to the adventure that the world's bodies of water provide. My work has always been a function of furthering the dream at hand. The creative side of me has always enjoyed the printing and publishing industry as it has so many creative outlets in it.

Over the years I look back and see how as a pirate I have evolved. Pirates often looked at as criminals were often times simply the rebels of their time. They had resources, education, and a desire to live on their own terms. They were not afraid of the ramifications of sailing off into the unknown. In fact they embraced it, and went out looking for "new worlds." If you can imagine it was not a simple task to sail the oceans with the technology that existed during those beginning years. Now sailing is very much a well oiled science.

I look back and see the rough sketch of a man that embraced his fears. What is funny is that one of my greatest fears was of success. And somehow that fear kept me from my originally ordained destiny. I believe that we have a progressive destiny and that as we make choices and close doors that new destinies now become available. I do not know that there is just "one" destiny and that it is impervious to deviation. I do not believe in predestination. I believe that we have choices and that we make them of our own will. So we can disrupt or even derail our destiny or short circuit it if we want to either by things that we intentionally or unintentionally do or say.

I look at myself now and I have a very open minded approach to learning, living and loving. I am very quick to forgive and forget. I am very slow to anger, and even slower to rage or hate. I rarely even have ill thoughts for someone. I am a seeker of knowledge and love to learn new things. I find myself now being much more introspective of my actions and how they affect others. I desire to leave a mark, and make an impact.

Also I am much more confident and secure about myself as a valuable human being. I believe in myself and want to naturally believe in others. I am trusting, I am loyal. I have progressed my understanding of people and nature and enjoy even the simplest of things. I have overcome many obstacles over the years, most of them self induced. I have endured many tragedies that were personally very taxing to my emotions. The most recent the separation and divorce to a lady that I had invested my heart into over almost a decade of concern.

I am now free in my mind, soul & spirit to take on these new directions. I am learning about the sea, weather, and stars. I am learning about new peoples and new languages. I am getting ready to embark on a great quest for my destiny. I am not sure how long I will be gone or how long it will take to prepare, but I know it will take a lifetime to experience.

I have along the way softened and slowed down. I am not longer as brash and brassy as I was in my 20's. Now I look at people with a kinder heart and have much more understanding and compassion for them. I offer more leniency and do not hold people to unreasonable requests and beliefs. I try to be understanding and compassionate to other people's plights.

All of this has brought me to the place in my personal and professional life that I am at now. Past successes cannot help me, now I must gather up the strength to do it again. Confronted by yet another merger in the second wind of my career selling printing equipment I look around for the answer. It seems much of the solid ground that I once was on has eroded and is no longer very stable. Everyone around me is either clinging on for dear life or just jumping over the rails into the cold blackish water below. I cannot just cling on without reason, and nor can I just jump ship because I am frightened. I have been told many times "it is not fear of the ocean that will kill you, it is the lack thereof." I understand that times are a bit unnerving. I am grateful for a place to claim a watch, but I need more than just existence to be happy. I need to be fruitful and see that my efforts are making a difference. I am not sure that the later is true.

I fear that the unknown holds many more rip currents and great tidal exchanges. So with that I also prepare my rations, and look to the sky for clear direction. With my industry in up evil and no clear direction to go I continue on in the way that I was at the last point when I could see the North Star. Allowing for deviation, current, and tidal exchanges I plot my course as I once knew it. Praying that as I continue on the fog will again lift and land will soon be in sight.

I do not know the future, nor do I speak that I understand my destiny, but what I do know is that I will sail until I can go no farther. I will not leave my watch and in time I hope to know why I sailed this way; and hopefully will get the change to look back and see how I impacted people for the good. I hope that as I sail through life that I leave an ineligible mark on people's souls and paths. As a pirate I hope to maintain the courage to forge forward in the darkness of the sea to my destination.

I pray for soft light, gracious wind, a glass of fine rum and a kind hearted woman. Is that asking for too much?

Pirate Mike…

"Skillful sailors are not created by good weather. For only a storm of great magnitude can teach you how to survive. Without the winds we would all be drunks, fill the sails with wind and the cups all become empty, empty the sails and the cups fill up again with rum. Idle hands become soft; storms strengthen the hands and create calluses. It is through strong hands that we accomplish great things. Soft hands are for the weak, and idle minded. "

Another Personal Thought from Pirate Mike…

The Corporate Persona

It is funny how companies take on a personality of their own. Many times a company's success of failure is dictated by their culture. What I find interesting is that there are volumes written about corporate culture but few really seem to mean much. Let me tell you what corporate culture is not. Corporate culture is not a "mission statement." Is doesn't look like something that is generated by HR or anywhere else within an organization that is manufactured. The world culture comes from the Latin word cultura stemming from colere, meaning "to cultivate". This is interesting as corporate culture is cultivated but can only come from a naturally occurring source. I have seen good "corporate cultures" and bad ones. Neither of which really were things that people could control; they just manifest themselves based on realities that exist. The prevailing culture comes from the top; I have heard it many times, "speed of the leader, speed of the pack." When you see a group failing, look to the top and typically you will find poor leadership. Emotions and Feelings are human they are also embodied by companies as they are built out of the building blocks of people. Everything that "is" a company becomes the persona and is reflected in the corporate culture. In the witnessing of this culture both good and bad I have learned that good leaders spend a lot of thought in building, preserving and protecting a group's culture. This becomes an intangible asset more powerful than the people themselves. It is the power by which fuels both the internal and the external. It can take a new hire and drive them to success of failure. It can also bring new vendors and clients to the table just by its existence.

Entrepreneur.com called corporate culture, "A blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time." I think this is a very accurate description as it talks to the elements of what comprises the culture but one thing the definition doesn't talk to is how the elements affect each other or which ones are weighted the most. If the truth be told you really cannot create the formula for the culture as it is a living think with everything becoming a chemical reaction to the others. This chemistry ultimately creates a unique ingredient that has the power to build or destroy what it touches. This energy is the force by which pushes a company to greatness or drags a company to its knees. It is so sad that very few pay any attention to the development of a strategy for the creation of a good and solid culture. I think most managers mid and high level look at it as an exercise that was taught in a business class that has no real application or relevance to true business success.

Corporate culture can be a headquarters initiative and a "in field" phenomenon. Many companies try to control or manipulate the culture without having true merits to its creation. This culture manufacturing can backlash. Once someone realizes that they have been mislead in their beliefs distrust begins to build that is much harder to pull down than the walls of China. Employees hate to be treated like cattle and want to be treated intelligently and fairly. Good managers and organizational leaders learn quickly whom they can entrust with the truth. This handing out of the truth builds trust and loyalty as it is a very rare trait in people especially when money is involved. Most will sell out to trickery and simple manipulation to get the results they desire and in so create a culture that becomes a hidden liability. It becomes a ticking time bomb that will go off when you least expect it and typically when you cannot afford it. It will take out your best people and leave you with followers that have no direction.

A quick way to create a dangerous culture is the use of disinformation. As a company our objectives, goals and directives are only as good as the sum total of the people carrying out those objectives, goals and directives. Bad culture comes from lack of leadership or poor leadership. A strong leader will create warriors while a poor leader creates thieves and victims. The results are evidence of the quality of the leadership. Poor results equal poor planning and poor execution. And the lack of a quality culture come from the lack of weight given to the creation of a strong culture and bond which can hold a company together in the toughest of times. In a soft economy like what we are experiencing now it is even more important than ever to bring forth strong leaders and to pay attention to the culture that we create if we are to survive to fight another day.

The sad thing is that many companies spend more time thinking about things that are not core to their business. They major in the minors and never get a chance to step up to the plate to hit a "home run." Many a fortune 500 contender has gone away do to a lack of focus on their core competencies, and maintained simple strategies that will take them to their ultimate goals. I work for an office equipment sales and service company that is owned by a manufacturer of office equipment. What is interesting is that we administrate ourselves to death. We spend more energy on things that do not make us money and refuse to focus in on money making activities. We know what problems we have but are unable to solve them. Our problems are just ignored as they are "too big" to surmount. Logistics, Supply Chain, Customer Relationship Management, Order Entry, Order Fulfillment, Service and Support all our noble things to excel at. These are elements of any business that if neglected will ultimately contribute to its failure. But without a strong culture even a company that has all of these things ironed out cannot survive especially in times like these when even the secretary is a pirate.

As I survive another merger I just watch the ants in the colony work, all the time thinking…

The sea of emotions

I have found the emotion of life is what fuels the heart, mind and soul. Without it we would not perceive our accomplishments or failures. Absent of the highest of highs and the lowest of lows we surely would take for granted our consciousness. It is to this end that we strive to feel and decipher the addiction that is our daily emotional fix. I have been “off the wagon” for some time now, and now in a weakened state I feel that it is time to check myself into rehab.

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It is now time to rehabilitate my heart, mind and soul from the daily bingeing that comes from a high pressure sales job selling capital goods for a global company. Just as coffee and cigarettes seem to be a prerequisite for a salesperson so to is his or her addiction to a high level of emotions a requirement. These emotions fuel us and drive us to our ultimate end. They are what makes us champions and like a lead weight takes us to our graves at the bottom of the ocean.

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Months after the initial shock that turned out to be a turning point in my mental career, I am still stunned. I wake up each day hoping the tidal surge will subside so that I can take residence back in my mind where my consciousness calls home. My heart is still heavy with the current that carries me along. Like the tides of the ocean, my soul is heavy from the flow of information that ebbs and floods from my mind to my heart and back. Waiting for a slack tide so that my heart can rest enough to pick back up when the information overload returns.

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Now a survivor of two corporate mergers I feel the pain of those whom have had to change their way of life over the greed of share holders and corporate executives. After watching first hand the inflation of egos and the supposition of truth for what surely was an advertisement of the worst kind. Mental marketing coming from all directions to sooth the savage salesperson and keep him or her at bay. Restricting the freedom of understanding and knowledge to minimize the impact of the truth was their only goal.

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Now I stand alone looking at the aftermath of their greed and manipulation wondering where this new direction will take me. I plot my course and compensate for the deviation that can be accounted for. With the hope that my calculations are correct I carefully proceed. With so many unforeseen reefs and barriers, I know that ultimately I am responsible for my destination and safety. With a heavy sigh I look to the North hoping the winds will subside. I too need a break like many of those that crew along side me. With the warmth that only a South wind can bring I look for a sunrise signifying that a new day has begun and again my opportunities are anew.

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I need to believe that my course is well thought out and that my helmsmanship is sure. We only get one chance to do this right and I do not want to wash up on a lea shore with no one to assist in my rescue. Even as a rudder can turn a massive ship, we as individuals have great influence on those around us and can take the team to new heights or destroy any good that is among the crew. With so many lives and families at stake I hope that those that are in power take into consideration their actions and direction.

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Bringing new blood onto the ship I see new deck hands daily. Shining their shoes and straightening their uniforms I see them proudly walk around in blissful ignorance. Ahh to be ignorant again and walk hand in hand with the honeymoon that only a newbie can embrace. For those that start up this adventure under the knowledge of the new owners it is a simple task. For those that started under the old captain a new charge could mean a rough trip for everyone.

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Just as we clean the decks and keep order of the lines we must tend to the corners of our minds. Holding to the truths that we know and leaving room for new understandings that will come from experience and the enlightenments of others. Consistent effort is the key to success and I too must manage the emotions that rule my head and heart. Just as adrenaline keeps us alert in the midst of a storm we must carefully watch ourselves as the storm subsides. Sleep comes to those that take refuge in the lull of action, only to be rudely awakened to dangerous seas as the storm’s anger builds anew.

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So to in our sales career we must maintain the pressure, even when the storm seems to subside. If we take the pressure off we will find ourselves in a dangerous position as our pipeline comes to an ugly end. We must be diligent and keep alert to the ever increasing dangers that lurk around every point. In this age of technology we are constantly being bombarded with information that can overload our emotions and carry us off like a tidal wave.

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As the immediate storm system subsides I wait to clearly take inventory during the daylight to reconcile the reports. I am also curious to see the changing of the watch that is to come so that I may know whom I will report to in the coming hours and days. What we do know is we have survived the first wave, but we do not know what is behind it. Only time will tell us what our true fate is to be. I for one am eager to meet my destiny.

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Pirate Mike